Frequently Asked Questions
General
Are you Insured?
Yes, we are fully insured for $20 million public liability insurance.
Do you ask for a deposit?
Yes, we do ask for a small non-refundable deposit for all party bookings. This is to secure your products for your event date and time. This will give you the peace of mind that your products are booked in and secured for your event, pending weather conditions. Refer to our Terms and Conditions below.
Can you set up at parks or halls?
Yes, we are insured for this and can set up at any location, including parks with no power access as we can offer you generator hire.
Do we offer overnight hire?
Yes, we sure do! We understand that your party times may not be available for our pickup timeslots so we will offer you an overnight hire at an addition fee. Products to be packed up ready for pick the following morning. For further details please contact us to discuss further.
What happens if it rains or there are strong winds on my event date?
All ballpits, toddler toys, hoop decor will go out no matter the weather condition.
However, in the event that your party is outside and you have hired a jumping castle, for your Childrens safety, jumping castles will be cancelled due to rain or strong wind.
You will be offered an alternative product, if this doesn’t suit your party requirements, your deposit will become a credit for 6 months from the party date.
When should I book?
Be as early as possible with your booking as the popular themes will be taken. This ensures you get the first choice. Most book months in advance to avoid disappointment.
Ballpits and Toddler Toys
All ballpits must be setup on a hard, even surface.
Jumping Castles
- All jumping castles that are out in the weather MUST be pegged down into the grass area for safety.
- Castles that are placed in a hall will be weighted down.
- All slide jumping castles must be on a flat grass surface and pegged down at all anchor points.
- All extra large jumping castles require drive through access to setup point only.
Important to know:
1. There is a $10 hire surcharge for Sundays.
2. Castle deliveries are subject to weather conditions on the day of hire.
• Rain or strong winds on the day of hire will result in the cancellation of booking if party is not an indoor event.
• This will be determined by Bubbalicious Ballpits n Castles on the morning of the hire.
• Your deposit will become a credit for 6 months from date of booking event.
Terms and Conditions
- For the purpose of these terms and conditions “the hirer” is defined as the person/persons or business hiring the item or items from Bubbalicious Ballpits n Castles.
- No shoes, food, drinks, lollies, cake, confetti or face paint in the Ballpit or Jumping Castles at any time. Socks must be worn at all times.
- It is the hires responsibility to ensure that the items hired are suitable for the age and skills of the children who use them. Parents should ensure that all children are supervised at all times.
- The items supplied by Bubbalicious Ballpits n Castles will remain the exclusive property of Bubbalicious Ballpits n Castles and the hirer or there nominated career will not lend, sell, or underlet any items supplied for hire.
- It is the hirer’s responsibility to examine the supplied items prior to use. The hirer accepts responsibility to return the items in the same state and cleanliness as when delivered.
- In the event of a loss or theft of the items supplied, the hirer must immediately notify Bubbalicious Ballpits n Castles and the hirer will be responsible for the replacement value of the item or items.
- Broken products must be replaced at the hirer’s expense immediately. If parts are lost, cost of the part or whole product will be charged. Normal wear and tear is acceptable.
- If cancellation occurs less than 7 days prior to the booking, the attendant fee must be paid in full. If cancellation is less than 24hrs prior to booking time, 50 percent of the hire cost must be paid in full. If cancellation occurs the morning of the booking, the full hire cost must be paid in full.
Jumping Castle Specific:
- Do not use the jumping castle during heavy, persistent rain or strong winds (above 29km/hr) and or bad weather. Immediately instruct children to carefully disembark through the main entrance. Disconnect the power supply and blower immediately and place power cord and blower undercover, out of the elements if weather conditions are deemed unsafe for use.
- Do not allow climbing on the walls of the jumping castle or any boisterous behaviour.
- Leave the fan running at all times whilst the jumping castle is in use in safe weather conditions.
- Check the security of the anchoring pins regularly.
- It is the hires responsibility to ensure that an adult IS present to supervise children on the jumping castle(s) AT ALL TIMES. The safety of all children is your responsibility at all times. All persons using the equipment do so at their own risk. Bubbalicious Ballpits n Castles cannot be held responsible for any accidents or injuries to any persons or property arising from the use of the equipment.